FireKeepers Hotel Garners Four Diamond AAA Rating for Fifth Consecutive Year

For the fifth year running, FireKeepers Casino Hotel has been designated a Four Diamond Hotel by AAA. 

FireKeepers’ 243-room hotel is part of an exclusive group of hotels; only 6.3 percent of the more than 27,000 hotels evaluated receive the AAA Four Diamond rating.

“This award is a direct reflection of the hard work our team members put in on a daily basis to ensure that every guest has a rewarding, vibrant experience,” Mike Criswell, VP of Hotel Operations at FireKeepers Casino Hotel said in a release. “We stand by, ready to exceed our goal of providing better service for every visit.”

The Nottawaseppi Huron Band of the Potawatomi opened FireKeepers in Battle Creek, Michigan in August 2009, introducing its eight-story, resort-style hotel in 2012, along with multiple restaurants, an event center, convenience store and gas station, downtown restaurant and food pantry. 

Currently under construction, a second, 203-room hotel tower will be erected in December 2020. 

READ MORE: FireKeepers Celebrates a Decade of Success and ‘Heart’

The FireKeepers Local Revenue Sharing Board has provided nearly $200 million, or $192,717,102, to the state, local governments and area schools since opening in 2009. “The Tribe is a wonderful partner to the community, and it really gives us a sense of purpose beyond just serving our guests. We’re serving a community,” Kathy George (Seneca), CEO of FireKeepers Casino Hotel, previously told Native Business. 

George attributes the resort’s success to one thing: “If someone asked me the word for what makes FireKeepers so special, I’d say heart.” 

“I think the heart of the Nottawaseppi Huron Band of the Potawatomi, and the heart of the 1,800 employees of FireKeepers, is really what makes it special,” she continues. “In 10 years, what we have accomplished from the service standpoint, but also the impact we have made both on the Tribal community and community as a whole, is something I’m really proud of. There are so many casinos in the state of Michigan,” George says of the 23 Tribal casinos across the state, “but we really distinguish ourselves by our heart, and it shows everyday, and I think that’s really what makes the difference.”

READ MORE: A Genuinely Effective Leader: Kathy George, CEO, FireKeepers Casino Hotel