Dale Merrill has won the Global Gaming Women’s Service Star Award for 2018. As Foxwoods’ Senior Vice President of Human Resources and Administration, Merrill oversees the growth and development of Foxwoods’ 6,000 team members.
Merrill began her career with the Mashantucket Pequot Tribal Nation and Foxwoods Resort Casino in 1994, holding various positions. Over the past two decades, she’s played a pivotal role in revitalizing Foxwoods’ training platform, emphasizing team member recognition, engagement and retention. Under her leadership, access to trainings and channels of communication have substantially increased.
“To say managing a resort casino with 6,000 team members is a big undertaking would be an understatement, but Dale does so with great efficiency and effectiveness,” Foxwoods Interim CEO Rodney Butler said in a release. “Dale continues to be a driving force behind Foxwoods’ continued guest service transformation, setting industry benchmarks and breaking the mold for exemplary guest service. With her guidance, our team members are able to practice the outstanding service skills our guests have come to expect from Foxwoods for the past 25-plus years.”
The award brings global recognition to exceptional women in the gaming industry, particularly celebrating champions of top-notch customer service experiences. Merrill was chosen to receive the Service Star award from a pool of 80 industry peers.
Global Gaming Women will also recognize the following class of winners with Great Women of Gaming Awards:
Game Changer Category
Pokin Yeung – Founder, CEO Absolute Games. Yeung sold her company to Penn Interactive Ventures and is currently employed by them.
Julia Boguslawski – Chief Marketing Officer and Executive Vice President of Investor Relations, AGS.
Rising Star Category
Michelle Schenk – Senior Manager for Global Communications, IGT.
Lifetime Achievement Category
Debra Nutton – Executive Vice President of Casino Operations of Wynn Las Vegas and Encore, Wynn Resorts, Retired.
Merrill and other honorees will be presented with awards on Monday, October 8, at the Global Gaming Expo 2018 (G2E), in Las Vegas. The international gaming trade show and educational event is presented by the American Gaming Association.
G2E Innovation Lab
This year’s event, which runs October 8-11, will once again feature the Innovation Lab, showcasing new innovations shaping the future of the gaming industry, including the use of beacons and artificial intelligence.
The AGA’s Innovation Lab serves as a centralized hub for innovation relevant to the gaming-entertainment industry. It hosts a collection of fifteen-minute TED-talk-style sessions designed to foster conversation and inspire innovation among the gaming industry. In addition to leaders in the gaming industry, Innovation Lab 2018 will also feature speakers from outside companies such as Microsoft, Allied Esports and others.
“The first two years of the Innovation Lab have been met with positive feedback as a space for innovative concepts for the gaming industry to come to light, and we’re excited to bring it back for G2E 2018,” said Allie Barth, vice president of industry relations for the American Gaming Association. “This year’s Innovation Lab will feature a wide array of perspectives on how the industry can advance into the future both through gaming and broader resort management.”
G2E Innovation Incubator
G2E debuts the Innovation Incubator this year. Four finalists have been selected to compete for a $10,000 prize by pitching their business concepts in gaming and hospitality to celebrity entrepreneurs at the inaugural Innovation Incubator challenge.
Kevin O’Leary, chairman of O’Shares ETF Investments and star of ABC’s Shark Tank will join fellow costar FUBU CEO and Founder Daymond John, as well as The Pink Ceiling and Sprout CEO Cindy Eckert (Whitehead) to judge the panel of finalists.