This Tribal Hospital Was Ranked Among the Top 8 Percent of U.S. Healthcare Programs

The Choctaw Nation-owned and operated Talihina Hospital received a perfect five-star rating. (Photo by Deidre Elrod/Choctaw Nation)

In 1999, the Choctaw Nation of Oklahoma was the first Tribe to build its own hospital with its own funding.

The Choctaw Nation Health Care Center is a 140,000-square-foot health facility with 44 hospital beds for inpatient care and 52 outpatient exam rooms located in Talihina, Oklahoma.

The hub of health care services covers 10-and-a-half counties of southeastern Oklahoma.

In addition to being a 44 bed hospital, the main Talihina facility houses Dental, Laboratory, X-Ray, CT and MRI Scanning, Mammography, Ultrasound, Pharmacy, Primary Medical Care, Surgical, Emergent Care, Physical and Respiratory Therapy, Transportation, Women’s Health, Pediatrics, Podiatry, Telemedicine and Ophthalmology. Also on campus is a Diabetic Wellness facility with a fitness center. Additional services located off-campus includes Behavioral Health, Women’s and Men’s Substance Abuse facilities and Optometry.

Recently, Talihina Hospital was ranked among the top 8 percent of the nation’s major healthcare programs, according to new patient experience ratings from The Centers for Medicare & Medicaid Services (CMS).

The Tribally owned and operated Talihina Hospital received a perfect five stars.

“At CNHSA, we strive to provide not only safe, but the highest quality of care. We have staff members who go above and beyond to ensure that our tribal members/patients receive only the best. We are very honored to be a five-star hospital, and will continue to strive for excellence,” remarked Chief Quality Officer Krystal Wilson, BSN, RN.

The star rating stems from the standard patient satisfaction surveys given to all hospital patients during the 2019 calendar year. The survey, known as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), was used to provide a star rating to 3,478 hospitals across the nation. Of those, only 266 received the coveted five-star rating. 

The star rating was created by CMS and published beginning in 2015 to provide a quick look at the HCAHPS scores in a way that is familiar to consumers. To receive the rating, the hospital must have at least 100 surveys completed in the year.

Survey scores are compiled on a quarterly and annual basis. CNHSA strives to keep the five-star rating throughout the 2020 survey year.